Our Return and Exchange Policy
We understand that sometimes a product may not meet your expectations or fit perfectly in your space. Our return and exchange policy is designed to ensure a hassle-free process and your complete satisfaction with your purchase.
Eligibility for Returns and Exchanges
- Time Frame: You may return or exchange any damaged item within 5 days of receipt on showing parcel opening video of the product received.
- Condition: Items must be returned in their original condition, unused, and in the original packaging with all tags and labels attached.
- Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.
Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Custom and Personalized Orders: Items that have been customized or personalized according to your specifications.
- Final Sale Items: Items marked as final sale or clearance items.
- Damaged or Used Items: Items that show signs of use or damage not caused by shipping.
Return Process
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Initiate a Return:
- Contact our customer service team via phone or email to initiate a return.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
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Receive Return Authorization:
- Our customer service team will provide you with a Return Authorization (RA) number and detailed instructions for the return.
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Prepare Your Return:
- Pack the item(s) securely in the original packaging, including all tags, labels, and accessories.
- Include the return authorization number and a copy of your receipt or proof of purchase.
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Ship the Return:
- Send the package to the address provided by our customer service team using a trackable shipping method.
- You are responsible for return shipping costs unless the return is due to a defect or error on our part.
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Inspection and Refund:
- Once we receive your return, we will inspect the item(s) to ensure they meet the return eligibility criteria.
- Upon approval, we will process your refund to the original payment method within 7-10 business days.
- You will receive a confirmation email once the refund has been issued.
Exchange Process (ONLY IN CASE OF DAMAGE PRODUCT RECEIVED)
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Initiate an Exchange:
- Contact our customer service team via phone or email to initiate an exchange.
- Provide your order number, the item(s) you wish to exchange, and the new item(s) you would like to receive.
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Receive Exchange Authorization:
- Our customer service team will provide you with an Exchange Authorization (EA) number and detailed instructions for the exchange.
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Prepare Your Exchange:
- Pack the item(s) securely in the original packaging, including all tags, labels, and accessories.
- Include the exchange authorization number and a copy of your receipt or proof of purchase.
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Ship the Exchange:
- Send the package to the address provided by our customer service team using a trackable shipping method.
- You are responsible for return shipping costs unless the exchange is due to a defect or error on our part.
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Receive Your New Item(s):
- Once we receive and inspect the returned item(s), we will ship the new item(s) to you.
- You will receive a confirmation email with tracking information once the new item(s) have been dispatched.
Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement or a full refund, including any shipping costs.
Customer Service Contact Information
- Phone: 7505639023
- Email: nestinteriorswork@gmail.com
- Hours of Operation: 11 am to 7pm (Mon-Sat)
Satisfaction Guarantee
Your satisfaction is our top priority. If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure that you are completely satisfied with your purchase.