We understand that sometimes plans change and you may need to cancel your order. Our cancellation policy is designed to provide you with flexibility and peace of mind.
Cancellation Time Frame
- Before Shipment: Orders can be cancelled at any time before they are shipped without any charges.
- After Shipment: If the order has already been shipped, it cannot be cancelled. However, you may return the item once it is delivered, in accordance with our return policy.
How to Cancel an Order
Log In to Your Account:
- Log in to your account on our website. If you do not have an account, you can create one by clicking on the “Sign Up” or “Create Account” button.
Go to Order History:
- Navigate to your account settings and select the “Order History” or “My Orders” section.
Select the Order to Cancel:
- Find the order you wish to cancel from the list of your recent orders.
Cancel the Order:
- Click on the “Cancel Order” button next to the order you want to cancel.
- Follow the prompts to confirm the cancellation.
Confirmation:
- You will receive a confirmation email once your cancellation request has been processed.
Cancelling by Contacting Customer Service
If you are unable to cancel your order online, you can contact our customer service team for assistance:
- Phone: +917505639023
- Email: nestinteriorswork@gail.com
- Hours of Operation: 11am-7pm (Mon-Sat)
Please provide your order number and details when contacting customer service to expedite the process.
Refund Process
- Refund Method: Refunds will be issued to the original method of payment used for the purchase.
- Processing Time: Refunds will be processed within 7-10 business days of the cancellation confirmation.
- Notification: You will receive an email notification once the refund has been processed.
Exceptions and Special Cases
- Custom and Personalized Orders: Orders for custom or personalized items cannot be cancelled once production has begun. These items are non-refundable unless they are defective or damaged upon arrival.
- Pre-Orders and Backorders: Pre-orders and backorders can be cancelled at any time before shipment.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer service team immediately. We will arrange for a replacement or a full refund, including any shipping costs.
Conclusion
Our cancellation policy aims to provide flexibility and convenience, ensuring that you can shop with confidence. If you need to cancel an order, please do so as soon as possible to avoid any unnecessary delays or charges. Our customer service team is always here to assist you with any questions or concerns you may have regarding your order.